Help Desk Support Agent

Responsibilities:  End-user support and customer service on company supported Call Monitoring and Hospitality applications. Also answers incoming calls from clients to troubleshoot problems and advise on the appropriate action. Duties and Responsibilities Deal and respond to customers requests for technical assistance in telephone, email or through remote access Diagnose, troubleshoot and resolve technical software and hardware issues encountered by customers. Identify and escalate situations requiring urgent attention. Log all Help Desk Interactions in the CRM. Ensure that all activities adhere to approve, adopted standards and best practices. Stay current with system information, changes and updates. Schedule Installs and download appropriate CRM software to customer’s PC. Ensures efficient use of software by conducting product training to customers. Answers any queries regarding the CRM software. Provides assistance to main offices (Europe and Asia) through purchase support and maintenance. Programs through order processing, scheduling and servicing online installations, database set-up and doing after installation maintenance for software end users. Prepare activity reports. Follow standard Help Desk Center procedures. Qualifications: Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent. At least 2 year(s) of working experience in the related field is required for this position. Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent. Full-Time position(s) availablle Required Technical skill(s): Windows Gotomeeting Logmein CRM/Hospitality Suites Use of VoIP Systems (as commonly used in Contact Centers) Other Preferred Skills Good Verbal and Written Communication Skills Excellent Learning Skills Problem Analysis and Problem- Solving Adaptability Planning and organizing Attention to detail and Accuracy Customer Service Orientation Advanced Technical and Computer Skills Good Listening Skills Excellent Reading Comprehension Initiative and good judgment Stress Tolerance/Resilience Knowledge of relevant Call Monitoring or Hospitality applications, but not necessary. Knowledgeable and proficient of fundamental operations or relevant software, networking, phone system and other related equipment. Knowledge and experience of customer service principles and practices. Duration: Long Term Type: Full Time How to apply: careers@nextbposolutions.com Company: Next BPO Solutions Contact: Careers Dept. Phone: 63823052477